There has now been a reboot, you should be able to create a new char.
Please remember if you are leaving the game, make sure you are in a (safe) room. This way even if you do not 'quit' in the correct way, maybe due to being force locked after a 'bot check' or taking part in a trial... once that lock drops your char will be disconnected.
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What is now proved, was once imagined!
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